Return Policy

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RETURN POLICY  

Last updated February 05, 2022   

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.  

RETURNS  

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.  

RETURN PROCESS  

To return an item, please email customer service at customerservice@bethelguitars.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:  

Bethel Guitars 

Attn: Returns RMA # 

7798 Jackson Rd   

Montgomery, TX 77316   

United States    

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.   

REFUNDS  After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.  

EXCEPTIONS      

The following items cannot be returned or exchanged:      

●     Subscription boxes including but not limited to: Pedal of the Month, Strings and Picks of the Month, and Gear of the Month       

●     Custom ordered Items and instruments.       

 For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.    

Please Note        

●     A 5% restocking fee will be charged for all returns in excess of $50.00.         

●     Sale items are FINAL SALE and cannot be returned.       

QUESTIONS  If you have any questions concerning our return policy, please contact us at:  customerservice@bethelguitars.com